VMware VCM 5.3 Průvodce řešením problémů stáhnout pdf (Strana 19)

How to Gather Diagnostic Files

You may need to review or gather one or more of the following files to use for diagnostic purposes. The

following sections provide the steps needed to locate the files.

Screenshots

Screenshots are one of the easiest ways to demonstrate the exact behavior you see on your system. A

single screenshot can show an error message, and a series of screenshots can show a change in behavior

over time. A screenshot series is also good for verifying the values you selected in a wizard screen-by-

screen.

To capture a full desktop screenshot:

1. Click the Print Screen button (PrtScr) on the keyboard.

2. Open an new email message or a Word document.

3. Press Ctrl-v to paste the image into the message or document.

To capture a screenshot of a single window:

1. Make certain the window you want to capture is active.

2. Hold down the Alt key and press the Print Screen key (PrtScr).

3. Open a new email message or Word document.

4. Press Ctrl-v to paste the image into the message or document.

Debug Logs

Debug logs are the primary way for our developers to trace the behavior of VCM. The most important

debug log is the Collector debug log, and must be extracted from the database using the

EcmDebugEventViewer.exe file located in <drive>:\Program Files\VMware\VCM\Tools. The following

procedure is used to extract the Collector debug log complete with INFO messages:

1. Start the VCM portal.

2. Select Administration | Settings | General Settings | Collector. The Collector Settings data grid

appears.

3. Select the Type of information that should be logged, and then click Edit Settings. The Edit Settings

page appears.

4. Select all the options: Exception, Error, Warning, and Info.

5. Complete the other pages in the wizard, and then click Finish.

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VMware VCM 5.3 Průvodce řešením problémů Strana 19