VMware Workstation 7 Uživatelský manuál stáhnout pdf (Strana 75)

VMware, Inc. 75

Chapter 3 Learning Workstation Basics

Gathering Information for VMware Technical Support

WhenyouneedhelpfromVMwaretechnicalsupport,VMwarerecommendsthatyou

createasupportrequest.Forsomeproblems,therepresentativewillaskyoutoturnon

debugging,runascripttocollectlogfiles,andsendthelogstoVMware.

BeforeyoucanreportproblemstotheVMwaresupportteam,youmustregisterfora

VMwareaccount.

Beforeyoubegin,locatetheserialnumber.Itisontheregistrationcardinyourpackage.

IfyoupurchasedWorkstationonline,theserialnumberissentbyemail.

To register and create a support request

1FromtheWorkstationmenubar,chooseHelp>VM

wareontheWeb>Register

Now!

2FollowtheinstructionsontheWebsite.

3Toreportproblems,fromtheWorkstationmenubar,chooseHelp>VMwareon

theWeb>RequestSupport.

Gather Debugging Information for a Virtual Machine

Workstationprovidesseverallevelsofloggingtohelpdiagnoseandtroubleshoot

varioustypesofproblems.

Youcanusefulldebuggingmodetogatherthegreatestamountofdata,whichisuseful

whenavirtualmachinefreezesorpowersoffunexpectedly.Youcanusestatisticsmode

togatherperformancestatisticswhenvirtualmachinesrunsl

owly.Youcanalso

increaseloggingwithoutgoingintofulldebuggingmode.AVMwaretechnicalsupport

representativecantellyouwhichleveltouse.

Afteryougatherdebugginginformation,youcansendthelogfilestoVMware

technicalsupport.

To gather debugging information for a virtual machine

1 Selectthevirtualmachine.

2Makesurethevirtualmachineispoweredofforsu

spended.

3 C

hooseVM>Settings.

4OntheOptionstab,selectAdvanced.

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VMware Workstation 7 Uživatelský manuál Strana 75