
OneCommand™ Manager Application P007997-01A Rev. B
14. Troubleshooting
General Situations
212
In the OneCommand Manager application
discovery-tree, multiple UCNA FCoE or iSCSI
ports are grouped under a single physical port.
Ensure the Emulex NIC driver is loaded and that the operating
system sees ALL NIC ports. They do not need to be plumbed or
configured; just visible to the operating system.
Operating error occurs when attempting to run
the OneCommand Manager application. When
you attempt to run the utility, an operating
system error may occur. The computer may
freeze.
Reboot the system.
Cannot see multiple zones on the same screen
of my management server running the
OneCommand Manager application.
Provide a physical FC connection into each of the zones. For each
zone you want to see, connect a OneCommand Manager
application enabled port into that zone. Use Out-of-Band discovery
(Ethernet) to connect to the undiscovered servers.
Cannot see other adapters or hosts. Although
the OneCommand Manager application is
installed, only local adapters are visible. The
other adapters and hosts in the SAN cannot be
seen.
The utility uses in-band data communication, meaning that the
management server running the utility must have a physical FC
connection to the SAN. All the adapters in the SAN will be visible
if:
• The other servers have an FC connection to your zone of the
SAN. Check fabric zoning.
• All other adapters are running the OneCommand Manager
application and the appropriate driver.
• The other adapters are Emulex adapters.
Note: The OneCommand Manager application must be running on
all remote hosts that are to be discovered and managed.
Remote capabilities of the OneCommand Manager
application are subject to fabric zoning configuration.
Remote hosts to be discovered and managed by the
OneCommand Manager application must be in the same
zone.
The SAN management workstation does not
have a physical FC connection into the SAN
because the other management tools are all
out-of-band. Can the OneCommand Manager
application be run on this SAN management
workstation?
The OneCommand Manager application can communicate with
remote adapters using out-of-band access as long as the remote
host is running the OneCommand Manager application.
To solve this problem:
1) Start the OneCommand Manager application.
2) From the Main menu, select Discovery/Out-of-Band/Add Host.
The Add Remote Host dialog box appears.
3) In the Add Remote Host dialog box, enter either the name or
the IP-address of the host and click OK. When the selected host
is discovered, that host and any adapters running on it will be
displayed in the discovery-tree.
Table 14-1 General Situations (Continued)
Situation Resolution
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